Booking Procedures

After placing your reservation, please read the terms and conditions below so you are informed of the state of your booking. Once your reservation has been confirmed by Southern Peru Explorers in writing and a deposit has been received, a contract has been entered with the following conditions:

Payment / Deposit

Once you have placed your reservation the applied deposit per person is required to hold your space. This money cannot be refunded in the case of client cancellations. The remaining balance of your chosen trip must be prior to the date given to you by your booking agent. 

Cancellation by Southern Peru Explorers

We, Southern Peru Explorers, maintain our right to cancel any trip due to any of the following events: 

Payment not received from client prior to the deadline given by the booking agent. If this occurs, the client does not have the right to request for a deposit refund. 

Inability to operate tour due to extenuating circumstances including but not limited to: extreme weather, technical issues, over-booking or closing of accommodations, protests, government or tourism bodies’ decisions. When these situations occur, Southern Peru Explorers will try to their best ability to conserve the original travel plans. Yet if these cannot be upheld, Southern Peru Explorers will be required to alter the amount of time spent in a destination or omit part of the travel package to maintain safety of our passengers. In these circumstances, no refunds will be given including visa costs, medical costs, airplane tickets, etc. However, Southern Peru Explorers will propose alternatives to the original travel arrangements with all additional costs being paid by the clients. 

Alterations by the Client

The price of alternations depends on the scope of the alternation requested. For minor changes that do not alter the travel itinerary greatly, no additional fees will be charged. Large requests that require significant communication, new or additional tickets or entrance fees, or cancelations will solicit additional charges at the client’s expense. If these alternations have been requested after the start date of the tour, Southern Peru Explorers will work to our best ability to grant these changes, however there is no guarantee that these alternations can be implemented. 

Cancellation by the Client

If our clients choose to cancel a tour, they must submit their cancelation in writing to Southern Peru Explorers. With the cancelation of any of our tours, the deposit will not be refunded. Additionally, Southern Peru Explorers is not liable to refund any money lost for food, accommodation, or tours not used or any cancelation fees. However, if you state the reason for your cancellation, your personal insurance policy may cover some or your expenses. 

For Cancellation by Client of Custom Programs

For clients who have booked a customized tour, if the cancelation is received in writing over 60 days before your departure date, the client will receive 50% money back received in writing 30 – 20 days before the departure date, clients will be required to pay  80 % of the program price. If the written cancelation is received less than 30 days from the departure date, clients are obligated to pay 100% of their program price. 

Acceptance of Risk

Southern Peru Explorers strives to put clients in authentic environments to show them the true landscape of the country. Therefore, there is an element of risk or exposure to hazards innate in some of our itineraries. The client is responsible that by booking a tour they encounter the possibility of physical or emotional injuries, paralysis, death, or damage to their property.  The client is responsible to understand that these risks cannot be avoided without completely altering the authenticity of the tour, therefore accepting them as part of the tour they have booked. The client is also responsible to be aware of their physical and emotional health and assess their ability to take on these risks before booking their tour with Southern Peru Explorers.  As a result of the clauses listed above, Southern Peru Explorers is absolved of all responsibility or costs linked to accidents or injuries that affect client’s health during their trip. 

Authority During the Tour

Throughout the duration of the tour, the guide or representative of Southern Peru Explorers will have the final say on all issues that pose the risk of endangering the health or safety of any or all members of the tour group. Furthermore, the client must adhere to the laws, drug regulations, and customs of Peru. If the client refuses to comply with any of the following conditions or poses a threat themselves to the safety and well-being of the group as a whole, the guide or representation of Southern Peru Explorers has the right to remove the offending client from the tour without the possibility of a refund.  

Travel Documents

Each individual traveler is responsible for securing proper identification during before departing. Proper identification for trips operated by Southern Peru Explorers is a legal passport with more than 6-month validity and authorized visa to travel in the country. While Southern Peru Explorers may make suggestions or advise on visas, vaccinations, packing requirements, etc. These suggestions and advice are given in good faith and are not the responsibility of the company. 

Third Party Outlets and Outside Circumstances

Southern Peru explorers is not responsible for any damages or losses if the contract has been broken by the client, a third party outside of those booked by the company, or from extenuating and unforeseeable circumstances outside of the company’s ability to control. While the company will work to minimize any effects of actions outside of their control, Southern Peru Explorers is not responsible for these matters which can include but are not limited to visa refusal, closed boarders, political issues (strikes, war, government mandates etc), extreme weather, delayed flights, or mechanical failures. As a result of these unforeseeable circumstances, the client assumes extra costs required to rebook, avoid, or ensure client safety. 

While Southern Peru Explorers operates a majority of the services booked in the tours, ourselves, we also book flight tickets, accommodations, and certain experiences through outside companies. Southern Peru Explorers vets these organizations to maintain our high standards, yet we these companies are independent of our organization and we cannot accept responsibility for any negligence of these outside companies. Furthermore, Southern Peru Explorers cannot be held liable for any damages/ loses of property or injuries/ death to clients due to airline companies, transportation companies, accommodations, or any other third party booked by the company. Additionally, any cancelations, delays, inconvenience, distress or frustrations both physical and emotional due to these outside companies are not the responsibility of Southern Peru Explorers. In the event of the cancelation by a third party organization of a service sold to our company, Southern Peru Explorers will refund money paid by the participant for that service, but accepts no liability beyond this. While traveling with the airline booked, conditions and rules of this airline apply and Southern Peru Explorers is not responsible for any money lost or additional consequences as a result of delays, cancelations, missed connections, etc. 

Claims and Complaints

Any complaints regarding the company or tour must be addressed first to the tour guide or representative of Southern Peru Explorers to allow ample time to try to fix the issues. If the issues have not been addressed, clients are responsible to give complaints in writing to Southern Peru Explorers within seven days of the final day of your tour. Complaints will be exclusively addressed in Cusco, Peru under the jurisdiction of Peruvian Law. 

Damage claims against Southern Peru Explorers are limited to the value of the item and are not to exceed the price of the tour booked. However, Southern Peru Explorers does not accept liability for any accidental or inadvertent losses including loss of profits. 

While Southern Peru Explorers takes responsibility for representations the company makes, these do not include 

Representations made by others including but not limited to employees of the company or travel agents acting independently of the company. 

Booking and payment for reservations on any Southern Peru Explorers tours or excursions includes implied consent to all of the above Terms & Conditions, creating a binding agreement between Southern Peru Explorers and clients.